SHIPPING POLICY

A legal disclaimer

Story & Season is not responsible for delays, damages, or losses caused by third-party shipping carriers. Once an order has been dispatched, responsibility is transferred to the shipping provider, and any issues should be addressed directly with them.

Delivery times are estimates only and may vary due to external factors such as customs clearance, weather conditions, or unforeseen logistical delays.

Shipping Policy 

Orders are processed within 4–7 business days after payment confirmation. Once shipped, delivery timelines vary depending on the destination, with UAE orders typically arriving faster than international shipments.

Customers are responsible for providing accurate shipping details, including the full address and any required national address information. Incorrect or incomplete details may result in delays, additional charges, or failed delivery attempts.

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Customs fees are determined by the destination country and must be paid by the recipient.